Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Order Processing

• All orders are processed within 1–2 business days after payment is successfully received.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Canada: 5–10 business days

• United States: 7–12 business days

• International: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping fees are free for all our products on standard shipping

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. We are not liable for delays caused by the courier, customs clearance, weather conditions, or other circumstances beyond our control. We are also not responsible for lost or stolen packages marked as delivered. If you experience an issue, please contact the shipping carrier directly. We will do our best to assist you where possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Damaged Orders

If your package arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the damaged product and packaging

• A complete unboxing video showing the package being opened

Claims submitted without an unboxing video may not be eligible for review.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team through our Contact Us page or the email address provided on our website.